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Adobe allows you to transfer your copy of Acrobat to any computer in your business, as long as you also transfer your license and activation. If you don't have an installation CD you can download the software to the new computer, but only if you purchased Acrobat directly from Adobe. If you're using the latest version of Acrobat, you can also download and activate the trial version of Adobe using your existing license; otherwise, you won't be able to transfer Acrobat unless you can get the installation file from another source.

1. A problem occurred during install nmm.

Deactivate Acrobat on the old computer by launching the application and selecting 'Deactivate' from the Help menu. Select 'Suspend Activation' in the next window. When you suspend activation, you can no longer use Acrobat on this computer. However, you still have the option of reactivating the app if you run into problems transferring the license to the new computer. Once you have successfully transferred the license, you can come back to this screen and select 'Deactivate Permanently.'

2.

Find your serial number by logging in to the My Adobe website (link in Resources) using the same username and password you used when you first activated the software. Hover your mouse over your name at the top of the screen, and then select 'My Products and Services.' Click the arrow next to 'Adobe Acrobat' to view the serial number.

3.

Download the installation file from the My Adobe website to the new computer. If you purchased Acrobat from Adobe, hover your mouse over your name and select 'My Orders.' Click the 'Download' link next to the entry for Acrobat and then follow the download instructions. To download the trial version, click the 'Download' tab at the top of the page, select 'Product Trials,' click the 'Try' link under the Acrobat listing and then follow the prompts.

4.

Run the Acrobat installation program on the new computer. Enter your serial number when prompted, and then click the 'Activate' button. The program will automatically communicate with the company's website to confirm the serial number, and you can begin using Acrobat on the new computer.

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Tips

• You may be able to purchase Acrobat installation media through Adobe support for a small charge, although CDs for older versions may not be available (link in Resources). You also may be able to find inexpensive copies of older Acrobat CDs on sites such as eBay or Amazon.
• If Acrobat came pre-installed on a Dell computer, you can download the installation file from the Dell website using the Dell computer. Once you download the file, transfer it to the new computer for installation.

Warning

• Information in this article applies to Adobe Acrobat XI. It may vary slightly or significantly with other versions or products.

About the Author

Alan Sembera began writing for local newspapers in Texas and Louisiana. His professional career includes stints as a computer tech, information editor and income tax preparer. Sembera now writes full time about business and technology. He holds a Bachelor of Arts in journalism from Texas A&M University.

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